Returns
Eligible products may be returned within 30 days of delivery.
Items must be unused and in original condition unless the item arrived damaged or defective.
Customized items are not eligible for return unless the product arrived damaged or otherwise incorrect. Please see more info below regarding Damaged or Incorrect Orders.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at kate@darkstarartcompany.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can make it right.
Refunds
Refunds will be processed on a case by case basis. For returned items, refunds will be issued as soon as the item being returned is marked as “in transit” by the chosen delivery service. All other refunds will be handled in a timely manner depending on the resolution decided upon by Dark Star Art Company and the customer.
Refunds will be issued back to your original form of payment. Please allow 2-5 business days for the refund to show on your bank or credit card statement.
Exchanges
Exchanges are welcome for any non-customized products that are returned in new, unused condition. Please contact kate@darkstartartcompany.com to process your exchange.
Shipping returns
To return your product, please ship to: Dark Star Art Company, 3001 N Trinity Rd, Denton, TX 76208.
If approved for a return, refund, or exchange the original shipping cost will also be refunded. Return shipping is complementary, and a return label will be generated and sent to you by Dark Star Art Company upon approval. For exchanges, your new product will be shipped with free standard shipping. Upgrades are available at an additional cost.
Need additional help?
Contact us at kate@darkstarartcompany.com for questions related to returns, refunds, or exchanges.